Welcome to Aly Diao Kande!
Due to long-term operating losses and changes in the market environment, we are currently clearing out our Gardening Shovel products at a loss. Below are answers to frequently asked questions to help you better understand our products and services.
- What products do you sell?
We mainly sell Gardening Shovels, suitable for:
Home gardening
Garden planting
Soil preparation
Balcony plant care
Daily garden maintenance
- Why are the prices so low?
Due to long-term operating losses, we are currently clearing out our inventory at a loss. Therefore, some items are priced below normal market prices. Once stock is sold out, it may not be restocked.
- Where are the products shipped from?
All orders are shipped from Spain.
- How long does it take to process an order?
Orders are usually processed and shipped on the same day.
- How long does shipping take?
Under normal circumstances, shipping takes approximately 2 days.
During special holidays or peak logistics periods, delivery times may be slightly delayed.
- How do I track my order after placing it?
After your order is shipped, we will send you the tracking information via email. You can check the delivery status using the tracking number in the email.
- Do you support returns?
Yes.
Customers can apply for a return within 30 days of receiving the goods.
- Can I return a product after it has been opened?
Yes.
Even if the product has been opened, it can still be returned as long as there is no human-caused damage, severe signs of use, or missing accessories.
- How long does it take for a refund to arrive?
After the refund is approved, it will usually be refunded to your original payment method within 3 days.
The exact arrival time may vary slightly depending on the payment institution.
- Is this a subscription or automatic deduction service?
No.
All items in this store are for one-time purchases and do not involve:
Auto-renewal
Membership subscriptions
Recurring charges
Customers only need to pay the amount of the current order.
- What if there is a problem with the received goods?
If you receive goods that are damaged, missing parts, or have quality problems, please contact customer service immediately and provide your order information and photos of the goods. We will assist you as soon as possible.
Thank you for your support and understanding of Aly Diao Kande! During the clearance sale, we will still take every customer’s order and after-sales service seriously.