Welcome to Aly Diao Kande. We take your personal information and privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your information.
Due to long-term operating losses and changes in the market environment, Aly Diao Kande is currently conducting a clearance sale at a loss. However, even during this clearance sale, we strictly adhere to user privacy protection principles and continue to provide our customers with safe and reliable shopping services.
I. Information Collection
When you place an order, contact customer service, or use our website services, we may collect the following information:
Name
Shipping Address
Phone Number
Email Address
Payment Information
Order and Logistics Information
This information is used only for order processing, product delivery, after-sales service, and customer communication.
II. Information Use
The information we collect will be used for:
Processing and confirming orders
Arranging product shipment
Providing logistics update notifications
Responding to customer inquiries and after-sales requests
Improving the website and shopping experience
Preventing fraud and ensuring transaction security
We will not sell, rent, or illegally share your personal information.
III. Payment Security
All payment transactions are processed through a secure and encrypted system. We employ reasonable technical and management measures to protect the security of your payment information and personal data, preventing unauthorized access, disclosure, or alteration.
IV. Logistics and Delivery Information
Shipping Location: Spain
Order Processing Time: Same-day processing
Shipping Time: Approximately 2 days
Due to increased order volume during clearance periods, delivery times may be slightly delayed under special circumstances. We will notify customers promptly.
V. Returns and Refunds Policy
Return Period: Customers can apply for returns within 30 days of receiving the goods.
Refund Arrival Time: Refunds are usually returned to the original payment method within 3 days.
To enhance the customer shopping experience, even if the product has been opened, returns can still be requested as long as the product is not damaged by the customer.
VI. Use of Cookies
Our website may use cookies to:
Remember your browsing preferences
Optimize website functionality
Enhance the shopping experience
Analyze website traffic data
You can disable cookies in your browser settings, but some website functions may be affected.
VII. Information Protection
We take reasonable data protection measures to safeguard your personal information to the greatest extent possible, including:
Encrypted data transmission
Secure server storage
Restricting internal access permissions
However, internet transmission is not absolutely secure, therefore absolute security of information transmission cannot be guaranteed.
VIII. Policy Updates
Aly Diao Kande reserves the right to update this Privacy Policy as needed for business operations. The updated content will take effect immediately upon publication on the website.
Thank you for your support and trust during Aly Diao Kande’s clearance sale.